Terms & Conditions

GENERAL TERMS AND CONDITIONS OF USE OF THE ASTRA AI PLATFORM

GENERAL PROVISIONS

The operator of the online platform “ASTRA AI” (hereinafter referred to as the “Platform”) is Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, registration number: 9614036000 (hereinafter referred to as “Astra AI d.o.o. or the Platform Operator”), which operates in accordance with the applicable legislation and the General Terms and Conditions (hereinafter referred to as the “General Terms and Conditions”). 

The General Terms and Conditions define the rights and obligations of the contracting parties, on the one hand, the Platform Operator, and on the other hand, the user of the services offered and provided by the Platform Operator, and determine the manner, price, content and terms and conditions of business.

Astra AI d.o.o. organizes access to an online tool called ASTRA AI, which allows users to access a tool that provides online tutoring services using artificial intelligence.

The use of the website and the online tools on the website is considered as the user’s consent of the website user to these General Terms and Conditions. Do not use the services if you do not agree to the General Terms and Conditions.

The services are available to anyone who agrees to the General Terms and Conditions, which are publicly published on the ASTRA AI Platform.

DEFINITIONS

Capitalized terms used in these General Terms and Conditions shall have the following meanings:

“User”, “Customer”, “You”, “Your” refers to both natural and legal persons who access app.astra-ai.co, communicate with us based on the use of the platform contacts and/or use our services. The use of the aforementioned terms also refers to other persons who access or use the services and/or app.astra-ai.co on your behalf.

“Platform Operator”, the “Operator” is responsible for setting up and maintaining the platform that serves mathematics learning for users and for billing for the services provided. The ASTRA AI Platform Operator is Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, registration number: 9614036000.

“Subscriber” means a legal or natural person who enters into a subscription agreement or other agreement with the Operator, committing to use Operator’s services.

“Subscription” means the monthly or annual subscription value paid by the subscriber to the Operator for the use of the ASTRA AI Platform services.

“Registered User” is someone who self-registers on the Website and has limited access to the closed part of the portal.

“Unregistered User” means a person who accesses the open part of the Platform anonymously and without using a username and password.

“Price List” means the detailed list by which the Operator determines the value of each subscription package and additional payable content of the Platform. The Operator reserves the right to supplement or amend the Price List at any time.

“Services” means any activity performed by Astra AI d.o.o. for the subscriber. Services do not include questions and answers posted in the ASTRA AI online program.

“ASTRA AI” refers to an online tool where subscribers can ask questions and receive mathematical instructions based on artificial intelligence.

“Platform”, “Website”, “ASTRA AI” refers to the ASTRA AI website/platform, all its subpages, subdomains, content, services, and products it offers (i.e.: mathematical instruction using artificial intelligence).

“Subscription Contract or Digital Content Supply Contract” refers to the subscription relationship between the subscriber and the Operator. By registering, the subscriber acquires the right to use the Platform, which is accessed with an email address.

“Content or Digital Content” refers to information, text, applications, videos, audio clips, data, design, and other materials made available on the Platform or otherwise provided by ASTRA AI.

PLATFORM OPERATION

The Platform Operator maintains the Platform so that it is generally accessible 24 hours a day, every day of the year, but does not guarantee that the Platform will be uninterrupted or error-free at all times.

The Operator reserves the right to interrupt access for maintenance work, which will normally take place at night and at weekends. Access to the ASTRA AI Platform may also be interrupted due to malfunctions or technical failures of equipment on the part of the Operator, Internet Service Providers, or equipment on the part of Users, for which the Operator assumes no responsibility.

The Operator’s liability for any damage or inconvenience caused to the User as a result of interruption of the operation of, or interrupted access to, the ASTRA AI Platform, the links, or the linked websites due to technical reasons is excluded in its entirety.

By using the Platform, you agree not to copy, reproduce, modify, distribute, or publicly display any content of the Platform without our prior written permission.

Liability for errors in the information provided on this website and/or for any incorrect or misunderstood content is excluded. By using the ASTRA AI tool, users acknowledge and agree that the tool is intended to support the learning of mathematics.

PLATFORM CONTENT

The Platform Operator offers users tutoring assistance in learning (subjects in primary school, high school, university).

The Operator assumes no liability for the accuracy, completeness, and timeliness of the information and data obtained by users through the conversational interface on the Platform and on links or other related websites.

The Operator’s liability for any inconvenience or damage caused to the user as a result of any incorrect, incomplete or otherwise inadequate information or services on the ASTRA AI Platform is excluded. Users use the content published on the Portal at their own risk.

ASTRA AI WEB PROGRAM

Registered users can access the ASTRA AI online platform, which provides online tutoring services using artificial intelligence.

The Operator shall not be liable for the accuracy of the answers provided by the ASTRA AI web program and shall be fully indemnified for any inconvenience or damage caused to the user as a result of any incorrect, incomplete, or otherwise inadequate information provided by ASTRA AI.

By using ASTRA AI, the user acknowledges and understands that the ASTRA AI web-based software is intended to support the process of learning. Additionally, the user understands and acknowledges that the quality of the answer provided by ASTRA AI depends to a large extent on the quality of the question asked by the user.

By signing up for a monthly or annual subscription, the user is entitled to post questions and create “Exam preps” in the ASTRA AI online programme within the usage limits defined for their subscription plan. Usage is subject to a monthly limit, which is calculated based on associated costs and is displayed in the user’s account.

The Platform Operator reserves the right to grant the user access to use the ASTRA AI web program within 24 hours after successful registration.

The Operator of the Platform reserves the right to limit users’ access to ask additional questions at any time in the event of suspected abuse of the ASTRA AI web program.

The Platform Operator shall not be liable for damages resulting from the infringement of the copyright of third parties who are the authors of the material uploaded by the user to the platform. The user accepts full responsibility for the notes uploaded to the platform.

COMMUNICATION NETWORK AND EQUIPMENT

The user is responsible for providing appropriate computer equipment or a personal computer with a suitable internet connection and an appropriately installed web browser to access the ASTRA AI Platform.

The Operator advises users, for effective and secure use of all internet services, as well as in the case of accessing the ASTRA AI Platform, to install the latest software with all currently available updates and to use appropriate communication equipment that complies with all safety regulations.

The Operator shall not be liable for any inconvenience or damage caused to the User as a result of problems in accessing or using the ASTRA AI Platform arising from the Customer’s inadequate equipment or the User’s improper use of such equipment.

PROTECTION OF PERSONAL DATA

The Platform Operator commits to protecting personal data when users use the ASTRA AI Platform. Collected data will under no circumstances be transferred to third or unauthorized persons. The user is also responsible for the protection of their data by ensuring the security of their username and password.

For more information on the protection of personal data, please refer to the “Privacy Policy” available at the following link.

USE OF THE PLATFORM

8.1. Free user of the Platform

A free registered user of the Platform has access to a limited usage per day, which is calculated based on associated costs and is displayed in the user’s account.

8.2. Registered User

A registered user of the Platform can only be a user who has entered into a subscription relationship.

A registered user is obliged to enter correct and true information about their email address and other personal data that relate to them, which are required by the registration process. Upon entering the required information, they receive a one-time password sent to the entered email address. It is considered that the User has become acquainted with the General Terms and Conditions after completing the registration and agrees with them.

After confirming and entering all the required data, you become a registered user.

The unique password and email address must be kept as a business secret by the user. The unique password and e-mail address may not be passed on to third parties and may not be used on multiple devices at the same time.

As soon as the Platform Operator detects abuse, it may immediately disable the user’s email address and password without prior notification. The email address and password shall remain active in the Operator’s system for 6 months from the last login on the Platform.

In the event that a registered user no longer wishes to receive notifications or be registered, the registered user must unsubscribe.

8.3. Unregistered user

It is a person who accesses the open part of the portal anonymously and without registration.

SUBSCRIPTION

9.1. Conclusion of a subscription relationship

The subscription relationship for the use of the ASTRA AI Platform is concluded with the Platform Operator.

9.2. Subscription packages and other subscription services

The ASTRA AI platform offers monthly or annual subscriptions, and additional credit packs.

More detailed information on the services offered is available on the ASTRA AI Platform, where the range of services is continuously updated and upgraded. An informative price list is published on the website.

The Platform Operator reserves the right to offer the Subscriber certain benefits, the type and duration of which shall be specified in the Subscription contract.

9.3. Termination of subscription relationship

The subscription is concluded for a period of one month or one year and is automatically renewed if the subscriber does not unsubscribe. Unsubscribing is possible through profile settings by clicking on “Manage subscription”. After unsubscribing, the Astra AI service will still be available to the subscriber for the remaining time of the monthly or annual subscription until the next scheduled payment date. A refund can only be arranged if, during this time, the unsubscribed subscriber does not use the Astra AI service and after the expiration of the remaining time when the Subscriber still has access to the Astra AI service.

The Platform Operator reserves the right to cease maintenance of the Platform for business reasons and to cease providing services to users. In such cases, it may unilaterally terminate the subscription contract and is obliged to notify the subscriber thereof. In the written notice, the Operator shall provide the subscriber with the date of termination of the Platform, which shall also be the date of termination of the subscription relationship, as well as of all mutual rights and obligations of the Operator and the subscriber under the subscription contract concluded between them.

SUBSCRIPTION AND RECOMMENDATION PROGRAMME

10.1. Compensation and payments

Some of the ASTRA AI Platform services are chargeable and are billed in accordance with the price list.

10.2. Subscription packages

The subscription price for each access package is determined by the valid price list.

The subscription price for each subscription package is usually paid monthly or annually. The first subscription is payable at the time of conclusion of the subscription contract on the basis of a paid invoice through the application.

Invoices for all services invoiced by the Operator to the subscriber under the subscription contract, as well as any reminders for payment of invoices, shall be sent to the subscriber in the profile settings on the platform. The subscriber is obliged to inform the Operator of these General Terms and Conditions of any changes to its address or registered office or of any other relevant information relevant to the subscription relationship.

10.3. Referral program

Registered users of the Platform may participate in the Astra AI Referral Program ("Program"), where the Program is made available in the Platform interface. The Program is effective from July 20, 2026 and continues until modified, suspended, or terminated in accordance with this section. Participation in the Program implies acceptance of these terms.

Each eligible participant ("Referrer") receives a unique referral link through the Platform interface. The number of invitations available to a Referrer is limited and is displayed in the Platform interface; the Platform Operator may adjust the number of available invitations at any time.

A referral is valid when the invited person ("Referred User"): (a) has not previously held an account on the Platform; (b) creates a new account through the Referrer's referral link; and (c) passes the verification checks described below. Upon a valid referral, both the Referrer and the Referred User receive a bonus usage allowance at the "2x" reward tier ("Registration Reward").

If a Referred User purchases a Plus subscription plan or higher and the first subscription payment is successfully completed within thirty (30) days of the Referred User's registration, the Referrer's bonus usage allowance is increased to the "5x" reward tier ("Subscription Reward"). The Subscription Reward is granted to the Referrer only; the Referred User retains the Registration Reward. If the first payment is completed after this thirty-day period, no Subscription Reward is granted, and any Registration Reward already earned remains unaffected.

Rewards take the form of a bonus usage allowance credited to the participant's account, which temporarily increases the participant's available daily usage on the Platform. The amount of bonus allowance corresponding to each reward tier, and the participant's remaining bonus balance, are displayed in the participant's account. The bonus allowance is consumed through use of the Platform and remains available until depleted; it is not limited to a fixed time period. Where a Referrer earns multiple valid referrals, each additional reward increases (tops up) the Referrer's existing bonus allowance at the highest reward tier the Referrer has reached; reward multipliers do not stack or combine beyond that tier.

Rewards have no monetary value, cannot be exchanged for cash or for other products or services, are non-transferable, and may be used only for personal, non-commercial purposes. Each Referred User can generate a reward only once; a person who has previously been the subject of a valid referral cannot generate a further reward for any Referrer.

All referrals are subject to verification, including automated checks. The Platform Operator may, among other measures, verify that the Referred User's account is genuinely new (including by reference to the e-mail address used and technical identifiers), decline registrations made with disposable or high-risk e-mail addresses (assessed with the assistance of a third-party e-mail reputation service), and screen for self-referrals and other abusive patterns. Referrals that are fraudulent, duplicate, self-generated, automated, or otherwise invalid will be disqualified and generate no reward for either party.

The Platform Operator monitors Program activity for abuse. Where suspicious or non-compliant activity is detected — including, without limitation, spamming, misleading promotion of a referral link, the use of fake or artificially incentivized accounts, or unusual referral patterns — the Platform Operator may place rewards on hold pending review, withhold rewards, and/or deactivate the Referrer's referral link. Deactivation of a referral link prevents new referrals but does not affect valid rewards already earned; in cases of fraud or abuse, however, all associated rewards may be removed.

If the qualifying first subscription payment of a Referred User is refunded or becomes the subject of a chargeback, the related Subscription Reward is revoked, and the Referrer's bonus allowance is reduced accordingly. Where part of a revoked reward has already been consumed, the deduction is applied to the participant's remaining bonus balance, which may be reduced to zero but will not become negative.

The Platform Operator may modify, suspend, or terminate the Program at any time, in particular where required by changed technical, legal, or commercial circumstances. Material changes will be announced through the Platform or by e-mail. Changes apply prospectively: rewards validly earned before the effective date of a modification or termination remain with the participant, except where obtained through fraud or abuse.

Personal data of Referrers and Referred Users is processed for the purposes of administering the Program, verifying eligibility (including the e-mail checks described above), preventing fraud, and delivering rewards, in accordance with the Platform's Privacy Policy.

To the extent permitted by applicable law, the Platform Operator is not liable for technical errors, interruptions, or other faults affecting participation in the Program, and its total liability in connection with the Program is limited to granting the bonus usage allowance to which the participant is entitled under this section. This section is governed by the laws of Slovenia, without prejudice to mandatory consumer protection provisions applicable in the participant's country of habitual residence.

10.4. Guarantee on school grades

The school grade guarantee is a special offer by Platform Operator for users who are attending primary or high school. A registered user who has a monthly subscription can request a refund of both monthly subscriptions after at least two paid monthly subscriptions if, during that time, the user has not improved their written school grade in the subject of mathematics by at least two grades. The Platform Operator may request supporting documents, such as photocopies of the written test (before and after) or a printout of the marks from the register. The Platform Operator is entitled to request a video call with the registered user and to carry out a usage analysis before refunding the amount.

10.5. Matura Guarantee

The Platform Operator offers a 100% guarantee within the Matura AI program if the user passes at least 50% of the course and still fails Matura (only applicable to users in Slovenia).

LIMITATION OF LIABILITY OF THE PLATFORM OPERATOR

ASTRA AI Platform services are provided “as is”. The Platform Operator makes no warranties, conditions, representations or warranties, express or implied, as to any matter, including (but not limited to) performance, results, security, non-infringement, integration, non-infringement, uninterrupted use, features, expectations, satisfactory quality or fitness for any particular purpose.

The Platform Operator does not warrant that:

the ASTRA AI Platform will operate smoothly or without errors;

in the event of errors, will rectify any defects as soon as possible;

the ASTRA AI Platform will meet the needs of users or operate with any hardware or software other than that specified by the Platform Operator.

The Platform Operator does not guarantee the performance of the ASTRA AI Platform when used or integrated with third-party products. The Platform Operator makes no other representations or warranties whatsoever with respect to the ASTRA AI Platform, including, without limitation, the express or implied warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, and all other warranties.

To the extent permitted by applicable law, the Platform Operator disclaims liability for direct, incidental, special, or consequential damages arising out of the use or operation of the ASTRA AI Platform, even if the user has been advised of the possibility of such damages.

The Platform Operator shall not be liable for any failure or delay in the provision of the Services, nor for any damages, whether in contract or not, arising out of or in any way connected with the General Terms and Conditions.

The Platform Operator shall also not be liable for any loss of business, loss of profit, business interruption, loss of business information, or any other economic loss.

The Platform Operator is not responsible for any answers provided by the ASTRA AI web-based program. This web-based program only provides support for learning mathematics.

A GUARANTEE OF CONFORMITY FOR DIGITAL CONTENT OR A DIGITAL SERVICE

As the subject of the purchase is digital content or digital services, the Platform Operator is liable in accordance with Articles 109-120 of the Consumer Protection Act (CPA-1).

In the case of a single delivery or a series of individual deliveries of digital content or a digital service, the Platform Operator shall be liable for the non-compliance existing at the time of delivery and manifested within two years from the delivery of the digital content or digital service. In the case of a continuous supply of digital content or a digital service over a period of time, the Platform Operator shall be liable for any non-conformity that arises or manifests itself during the period in which the digital content or digital service is contractually due to be supplied.

In the event of non-compliance of digital content or a digital service, the subscriber may, under the conditions laid down in CPA:

requires the digital content or digital service to be brought into conformity,

request a proportionate reduction in the purchase price; or

withdraw from a contract for the supply of digital content or a digital service.

a. Requirement to establish compliance of digital content or digital service

The Platform Operator will bring the digital content or digital service into compliance unless it would be impossible or would cause disproportionate costs to the Platform Operator, taking into account all the circumstances of the case, including the value that the digital content would have if it were in compliance and the significance of the non-compliance. Compliance shall be restored within a reasonable period of time from the time the subscriber notified the Platform Operator of the non-compliance, free of charge and without significant inconvenience to the subscriber, taking into account the nature of the digital content and the purpose for which the subscriber needed the digital content.

b. Reduction of the purchase price

The subscriber may request a proportionate reduction of the purchase price where the digital content is supplied against payment of the purchase price or withdraw from the contract for the supply of digital content in any of the following cases:

it is impossible or disproportionate to bring digital content into compliance or

The Platform Operator has not established compliance of the digital content or

the digital content remains non-compliant despite attempts by the Platform Operator to bring the digital content into compliance or

the nature of the non-compliance of the digital content is so serious as to justify an immediate proportionate reduction of the purchase price or withdrawal from the contract for the supply of the digital content or

The Platform Operator has stated or it is apparent from the circumstances, that the Platform Operator will not bring the digital content into compliance within a reasonable time or without significant inconvenience to the subscriber.

c. Withdrawal from the contract

The subscriber shall not have the right to withdraw from a contract for the supply of digital content supplied against payment in the event that the non-conformity of the digital content is only minor. It is for the Platform Operator to prove that the non-conformity of the digital content is insignificant.

WITHDRAWAL FROM THE CONTRACT

The subscriber may immediately withdraw from a distance contract for the supply of digital content:

if the Platform Operator declares or it is apparent from the circumstances that the Platform Operator will not deliver the digital content,

if the subscriber has informed the Platform Operator prior to the conclusion of the digital content supply contract that the digital content supply contract or these General Terms and Conditions specify a time for the delivery of the digital content that is material to the subscriber, and the Platform Operator fails to provide the subscriber with access to the digital content by or within that time.

The subscriber shall exercise the right to withdraw from the digital content supply contract by notifying the Platform Operator that it is withdrawing from the digital content supply contract. In the event of withdrawal from the digital content supply contract, the subscriber shall have the rights as set out below.

Uninterrupted supply of digital content:

In cases where the digital content supply contract agrees to the continuous supply of digital content for a specific period, the Platform Operator will provide the agreed digital content for the entire period agreed in the digital content supply contract .

The Platform Operator shall not be liable for the provision of the agreed digital content in the event of failure of the electronic communications network, power failure and other failures, malfunctions, other technical interruptions and in the event of force majeure.

The Platform Operator reserves the right to temporarily suspend the provision of the agreed digital content in the event of maintenance of the Platform, its upgrade or replacement of the software. In such cases, the Platform Operator will inform the subscriber in advance of the reason for the temporary interruption of the delivery of the digital content and of the expected duration of the temporary interruption in the delivery of the agreed digital content. In any event, the Platform Operator will endeavour to keep the duration of the interruption as short as possible. In the event of a suspension of the provision of the agreed digital content under the terms of this clause, the subscriber shall have no claim against the Platform Operator.

Right of withdrawal:

The subscriber shall have the right to withdraw from the contract within 14 (fourteen) days without being required to give a reason for its decision.

The subscriber shall not have the right to withdraw from the contract in the case of services that are personalized and tailor-made for the subscriber.

The subscriber shall not have the right to withdraw from the digital content supply contract if performance of the contract has commenced with the subscriber’s express prior consent and agreement that the subscriber will lose the right to withdraw from the contract once the Platform Operator has performed the contract in full.

The subscriber shall exercise the right to withdraw from the contract by providing the Platform Operator with an unequivocal statement that it is withdrawing from the contract. For this purpose, the subscriber may complete the form for exercising the subscriber’s right of withdrawal and send it to the Platform Operator either by regular mail or by e-mail. The subscriber shall notify the Platform Operator of the withdrawal in due time, provided that it is sent within the time limit set for withdrawal.

COPYRIGHT AND INTELLECTUAL PROPERTY PROTECTION

The source code of the ASTRA AI Platform, all Platform content, including logos, images, text, graphics, sound, and other intellectual property, is the exclusive property of the Platform Operator and is subject to the protection of intellectual property rights (both in terms of copyright and industrial property rights) as defined by the relevant and applicable legislation in this area.

By installing, downloading, or using the ASTRA AI Platform, the user only acquires a non-exclusive, non-transferable, time-limited right to use the Platform exclusively on their device and to use it exclusively for non-commercial purposes. The Platform is owned by the Platform Operator, and the user does not acquire any intellectual property rights or other rights in the Platform by installing, downloading, or using the Platform other than those provided to the user by these General Terms and Conditions. The user may not make copies of the application, reverse engineer, modify, or otherwise interfere with the Platform, lease the Platform or grant further sublicenses.

FINAL PROVISIONS

The Platform Operator reserves the right to discontinue offering the services at any time or to restrict access to the platform at any time, without any reason, even if the Platform Operator considers that the user is in breach of these General Terms and Conditions.

The ASTRA AI Platform General Terms and Conditions may be amended by the Platform Operator at any time, in any manner, in whole or in part, for any reason and without prior notice.

The Platform Operator shall have the right to modify the provisions of the General Terms and Conditions from time to time to reflect changes to the services or the way in which the Platform operates and shall be obliged to publish such changes on the platform.

The amended General Terms and Conditions shall enter into force on the date of their publication on the ASTRA AI Platform.

Whenever you wish to use the Platform, you should check the General Terms and Conditions to ensure that you understand the General Terms and Conditions applicable at that time.

If you do not agree to the changes to the General Terms and Conditions, you have the right to stop using the services. Your continued use of ASTRA AI after the date on which the changes are posted constitutes your acceptance of the amended General Terms and Conditions.

The General Terms and Conditions are published on the Platform and come into force on the date of publication.

Slovenian law shall apply to the exclusion of conflict of laws rules for the assessment and interpretation of these General Terms and Conditions and the rights and obligations of the parties under or in connection with these General Terms and Conditions.

In the event of any dispute relating to any aspect of these General Terms and Conditions and if the dispute cannot be resolved by negotiation, you agree that in the event of any litigation arising out of or in connection with these General Terms and Conditions and the rights and obligations of the parties under or in connection with these General Terms and Conditions, the exclusive jurisdiction shall be the courts of Ljubljana.

For general support needs, you can contact the company via support@astra-ai.co.

Last modified: August 6, 2026