GENERAL TERMS AND CONDITIONS

Last updated: 24.8.2026

1. GENERAL PROVISIONS

The operator of the online platform “ASTRA AI” (hereinafter: the “Platform”) is Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, Slovenia, company registration number 9614036000, TAX ID SI83171070 (hereinafter: “Astra AI d.o.o.” or the “Platform Operator”), which operates in accordance with applicable law and these Terms and Conditions of Use (hereinafter: the “Terms and Conditions”).

These Terms and Conditions define the rights and obligations of the contracting parties, namely, on the one hand, the Platform Operator and, on the other hand, the user of the services offered and provided by the Platform Operator, and govern the manner, price, content and other terms of business.

Astra AI d.o.o. provides access to the ASTRA AI online educational platform, which uses artificial intelligence and other digital technologies to provide users with various tools and functionalities designed to support learning, understanding and consolidation of learning material, problem-solving and preparation for knowledge assessments.

The Platform services may include, among other things, an AI tutor, explanations and assistance with problem-solving, preparation for tests and examinations, preparation for or simulations of knowledge assessments, Matura AI, NPZ AI, Smart Encyclopedia and other educational functionalities made available by the Platform Operator on the Platform.

Use of the website and the online tools constitutes the user’s acceptance of these Terms and Conditions. If the user does not agree with the Terms and Conditions, the user must not use the services.

The services are available to anyone who agrees to these Terms and Conditions, which are publicly available on the ASTRA AI Platform.

2. DEFINITIONS

For the purposes of these Terms and Conditions, the terms set out below shall have the following meanings:

“User”, “Customer”, “you”, “your” means a natural or legal person who accesses the Platform at app.astra-ai.co, communicates with the Platform Operator through the contact details available on the Platform and/or uses its services. The term also includes other persons who access or use the services on behalf of such person.
“Platform Operator” or “Operator” means Astra AI d.o.o., Resljeva cesta 1, 1000 Ljubljana, Slovenia, company registration number 9614036000, which establishes and maintains the Platform and provides services to users and charges fees for such services.
“Subscriber” means a legal or natural person who enters into a subscription or other contractual relationship with the Operator for the use of its services.
“Subscription” means a monthly or annual subscription paid by the Subscriber to the Operator for the use of the ASTRA AI Platform services.
“Registered User” means a user who registers on the Platform and has access to its restricted area to the extent permitted by the user’s account or subscription status.
“Unregistered User” means a person who accesses the publicly available part of the Platform anonymously and without using a user account.
“Price List” means a detailed list by which the Operator determines the price of individual subscription packages and additional paid content available on the Platform. The Operator reserves the right to supplement or amend the Price List in accordance with these Terms and Conditions and applicable law.
“Services” means the services or activities provided by Astra AI d.o.o. to Subscribers and Users within the Platform.
“ASTRA AI” means an online educational tool or platform through which users may use various learning-support functionalities, including functionalities based on artificial intelligence technologies.
“Platform”, “Website”, “ASTRA AI” means the ASTRA AI website or platform, including all of its subpages, subdomains, content, services and products.
“Subscription Agreement or Agreement for the Supply of Digital Content or Digital Services” means the subscription relationship between the Subscriber and the Operator. By registering or entering into the relevant subscription relationship, the Subscriber obtains the right to use the Platform within the scope of the selected package.
“Content or Digital Content” means information, text, applications, videos, audio recordings, data, design and other materials available on the Platform or otherwise provided by ASTRA AI.
“Artificial Intelligence” or “AI” means artificial intelligence systems and technologies used by the Platform in providing individual services and functionalities.
“AI-Generated Content” means an answer, explanation, summary, definition, calculation, recommendation, assessment, analysis, feedback or other content generated or processed, in whole or in part, using artificial intelligence.

3. OPERATION OF THE PLATFORM

The Operator maintains the Platform so that it is generally available 24 hours a day, every day of the year; however, the Operator does not guarantee that the Platform will operate continuously or without errors at all times.

The Operator reserves the right to temporarily interrupt access due to maintenance work, which is generally carried out at night or during weekends. Access to the ASTRA AI Platform may also be interrupted due to failures or technical difficulties affecting the Operator’s equipment, internet service providers or the User’s equipment.

To the maximum extent permitted by applicable law, the Operator shall not be liable for any damage or inconvenience suffered by the User as a result of interruptions in the operation of or access to the Platform caused by technical reasons or circumstances beyond the Operator’s reasonable control.

The foregoing shall not limit the Operator’s liability or the rights of a User or Consumer in cases where such liability or rights may not be limited or excluded under applicable law.

Without the Operator’s prior written consent, the User may not copy, reproduce, modify, distribute or publicly display the content of the Platform, except where permitted by applicable law.

AI-Generated Content is also subject to the provisions of the section Use of Artificial Intelligence.

4. PLATFORM CONTENT

The Operator provides Users with support in learning subjects at primary school, secondary school, university or other educational levels.

The Operator endeavours to provide high-quality, useful and accurate information and other content.

Due to the nature of artificial intelligence systems, the Operator cannot guarantee the complete accuracy, completeness or currency of every piece of information or content obtained by the User through the conversational interface or other AI functionalities of the Platform.

Liability in relation to AI-Generated Content is subject to the specific provisions of these Terms and Conditions.

5. USE OF ARTIFICIAL INTELLIGENCE

5.1 Use of AI on the Platform

Certain functionalities of the Platform use artificial intelligence systems and technologies to generate, process or display answers, explanations, summaries, definitions, calculations, recommendations, assessments, analyses, feedback and other content.

Where a User directly interacts with an artificial intelligence system or uses a functionality in which content is generated or processed by artificial intelligence, the User will be appropriately informed of this, unless it is obvious from the circumstances and nature of the functionality that the User is using an artificial intelligence system.

5.2 Nature and Limitations of AI-Generated Content

The User understands that AI-Generated Content is produced through automated or probabilistic processing of data and that, due to the nature of artificial intelligence systems, individual outputs may contain errors, inaccuracies, incomplete or outdated information, incorrect calculations, explanations, conclusions or other irregularities, even where they are presented in a convincing or seemingly reliable manner.

The Operator endeavours to provide high-quality, useful and accurate outputs, but cannot guarantee the complete accuracy, completeness, currency or suitability of each individual item of AI-Generated Content.

The quality of an individual output may also depend, among other things, on the clarity, completeness and quality of the User’s question, instruction, material or other input.

5.3 Purpose of AI-Generated Content

ASTRA AI is intended to support learning, research, consolidation of knowledge and easier understanding of individual topics.

AI-Generated Content does not necessarily constitute a verified professional, scientific, official or otherwise authoritative source and does not replace teachers, professors, educational institutions, textbooks, professional literature or other appropriate official or professional sources.

Users are advised to appropriately verify important information, answers, procedures, calculations and other results, particularly where they are used in connection with knowledge assessments, grading, examinations, the Matura examination, national assessments or other activities in which the accuracy of information may have significant consequences.

5.4 Professional Content

If the Platform generates content in the fields of healthcare, law, finance or another professional field, such content is intended for general informational and educational purposes only and does not constitute professional advice, a diagnosis or a recommendation, nor does it replace consultation with an appropriately qualified professional.

5.5 AI-Generated Assessments and Evaluations

Grades, results, feedback, knowledge analyses, performance predictions and other evaluations provided by the Platform are intended to support learning and provide an indicative assessment of the User’s current level of knowledge.

Such results do not constitute an official school or academic grade and do not, in themselves, guarantee the same or a comparable result in an actual test, examination, Matura examination, national assessment or other knowledge assessment.

The foregoing does not affect any specific commercial guarantees expressly offered by the Operator in relation to an individual product.

5.6 Liability

To the maximum extent permitted by applicable law, the Operator shall not be liable for consequences arising exclusively from a User’s reliance on individual AI-Generated Content without reasonably verifying its accuracy, or from the use of such content for a purpose for which it was not intended.

The foregoing does not exclude or limit the Operator’s liability for conformity of Digital Content or Digital Services or any other rights of Users or Consumers that cannot be limited or excluded under applicable law.

6. ASTRA AI ONLINE PROGRAMME

Registered Users may access the ASTRA AI online platform, which provides online educational services using artificial intelligence.

The accuracy of individual answers and other AI-Generated Content is governed by the provisions of Section 5 of these Terms and Conditions.

By using ASTRA AI, the User understands that the ASTRA AI online programme is intended to support the learning process. The User also understands that the quality of an individual answer may largely depend on the quality of the User’s question or other input.

By entering into a monthly or annual Subscription, the User obtains the right to ask questions and create “Exam preps” or use other functionalities of the ASTRA AI online programme within the limits applicable to the User’s subscription package.

Use is subject to a monthly or other usage limit calculated according to the related costs and displayed in the User’s account.

The Operator reserves the right to provide the User with access to the ASTRA AI online programme no later than 24 hours after successful registration.

The Operator reserves the right, in the event of a reasonable suspicion of misuse of the ASTRA AI online programme, to restrict the User’s access to submitting additional questions or using other functionalities.

The Operator shall not be liable for damage arising from infringement of copyright or other third-party rights in connection with materials uploaded to the Platform by the User. The User assumes responsibility for materials uploaded to the Platform.

The User warrants that the User has the appropriate rights or other legal basis required to use and upload such content.

For the duration and to the extent necessary to provide the requested functionality of the Platform, the User grants the Operator a non-exclusive right to technically reproduce, convert, analyse and otherwise process uploaded content insofar as this is necessary to provide the Service.

The processing of personal data contained in User inputs or uploaded materials is further governed by the Privacy Policy.

7. COMMUNICATION NETWORK AND EQUIPMENT

The User is responsible for providing appropriate computer equipment or another device with a suitable internet connection and an appropriately installed web browser in order to access the ASTRA AI Platform.

For the efficient and secure use of internet services, the Operator recommends that Users use up-to-date software with all currently available updates installed and appropriate communication equipment that complies with applicable security standards.

The Operator shall not be liable for inconvenience or damage suffered by the User due to difficulties accessing or using the ASTRA AI Platform arising from inadequate User equipment or improper use of such equipment, except where such liability may not be limited under applicable law.

8. PROTECTION OF PERSONAL DATA

The Operator undertakes to protect and process Users’ personal data in connection with the use of the ASTRA AI Platform in accordance with applicable law.

Personal data shall not be disclosed to unauthorised third parties.

However, personal data may, to the extent necessary, be disclosed to processors, technology service providers or other authorised recipients where this is necessary for the provision of the Platform or for other lawful purposes, subject to the conditions set out in more detail in the Privacy Policy.

The User is also responsible for protecting the User’s data and must adequately safeguard login credentials.

More detailed information regarding the processing and protection of personal data is set out in the Privacy Policy.

9. USE OF THE PLATFORM

9.1 Free User of the Platform

A free Registered User of the Platform has access to limited daily usage, calculated according to the associated costs and displayed in the User’s account.

9.2 Registered User

A Registered User of the Platform may be a User who has entered into the relevant user or subscription relationship.

When registering, the Registered User must provide accurate and truthful information regarding the User’s email address and any other required information relating to the User.

After providing the requested information, the User may receive a one-time password at the email address provided. Upon completion of registration, the User shall be deemed to have familiarised themselves with and accepted these Terms and Conditions.

Upon confirmation and submission of the required information, the User becomes a Registered User of the Platform.

The User must appropriately safeguard the email address, password and other login credentials. Login credentials must not be disclosed to third parties.

Where a particular user account or subscription package does not permit simultaneous use on multiple devices, the User must not circumvent such restriction.

If the Operator detects misuse, it may temporarily or, in the event of a substantiated serious breach, permanently restrict access to the User account.

Where the nature of the breach permits, the Operator will inform the User of the reason for the restriction and provide an opportunity to remedy the breach. This shall not apply in cases of fraud, a serious security threat or other circumstances requiring immediate action.

The email address and password shall remain active in the Operator’s system for six months following the User’s last login to the Platform, unless otherwise provided in the Privacy Policy or by applicable law in relation to particular data.

If a Registered User no longer wishes to receive notifications or no longer wishes to remain registered, the User may unsubscribe or request termination of the account in the manner provided by the Platform.

9.3 Unregistered User

An Unregistered User is a person who anonymously and without registration accesses the publicly available part of the Platform.

10. MINOR USERS

The Platform is also intended for use by children and minors.

Where, due to their age or legal capacity, a User cannot independently and validly enter into a subscription or other contractual relationship under applicable law, such relationship must be entered into or approved on the User’s behalf by the User’s parent or legal guardian.

A parent or legal guardian who enters into a Subscription for a Minor User confirms that they are authorised to allow that User to use the Platform and to accept these Terms and Conditions insofar as they relate to the subscription relationship.

The Operator may impose additional age restrictions on individual functionalities or require the consent of a parent or legal guardian where this is required by applicable law or by the nature of a particular functionality.

ASTRA AI is a tool intended to support learning and does not replace appropriate parental supervision or the pedagogical judgement of teachers or other persons responsible for the education of a Minor User.

The processing of personal data of Minor Users is further governed by the Privacy Policy.

11. SUBSCRIPTION

11.1 Entering into a Subscription Relationship

A subscription relationship for the use of the ASTRA AI Platform is entered into with the Platform Operator.

11.2 Subscription Packages and Other Subscription Services

The ASTRA AI Platform offers monthly or annual subscriptions and additional credit packages.

More detailed information on the services offered is available on the ASTRA AI Platform, where the range of services is continuously updated and upgraded. An indicative Price List is published on the Website.

The Operator reserves the right to offer the Subscriber certain benefits, the type and duration of which are specified in the Subscription Agreement or in the specific offer.

11.3 Termination of the Subscription Relationship

A Subscription is entered into for a period of one month or one year and renews automatically unless the Subscriber cancels it.

Cancellation is available through the profile settings by clicking “Manage subscription”.

Following cancellation, the ASTRA AI service will remain available to the Subscriber until the end of the remaining monthly or annual Subscription period or until the next scheduled payment date.

Refunds may be provided subject to the conditions stated on the Platform and in these Terms and Conditions; however, the foregoing shall not limit a Consumer’s statutory right of withdrawal, remedies for lack of conformity or any other rights available under applicable law.

The Operator reserves the right to cease maintaining the Platform and providing services to Users for justified business reasons.

In such a case, the Operator may terminate the Subscription Agreement and must notify the Subscriber accordingly.

In the written notice, the Operator shall inform the Subscriber of the date on which the Platform will cease to operate, while the User’s rights relating to any Subscription already paid for or any unused portion thereof shall be determined in accordance with applicable law.

12. SUBSCRIPTION AND REFERRAL PROGRAMME

12.1 Payments

Certain services of the ASTRA AI Platform are subject to payment and are charged in accordance with the applicable Price List.

12.2 Subscription Packages

The Subscription price for each access package is determined by the applicable Price List.

The price of an individual subscription package is generally payable monthly or annually.

The first Subscription payment becomes due upon conclusion of the Subscription Agreement by payment through the application or another available payment method.

Invoices for services charged by the Operator to the Subscriber under the Subscription Agreement, as well as any payment reminders, are made available to the Subscriber through the profile settings on the Platform or by another appropriate method.

The Subscriber must notify the Operator of any changes to the Subscriber’s address, registered office or other information relevant to the subscription relationship.

Changes to the Price List

The Operator may supplement or amend the Price List.

A change in price shall not affect a Subscription period that has already been paid for.

If a change in price affects the next automatic renewal of an existing Subscription, the Operator shall notify the User of the new price within a reasonable period before the next charge where such notice is required in light of the nature of the change or under applicable law.

The User may cancel the Subscription prior to the next renewal.

12.3 Referral programme

Registered Users of the Platform may participate in the Astra AI Referral Programme (hereinafter: the “Programme”) where the Programme is available through the Platform’s user interface.

The Programme applies from 20 July 2026 and continues until amended, suspended or terminated in accordance with this section. By participating in the Programme, the User accepts the terms of the Programme.

Each eligible participant (the “Referrer”) receives an individual referral link through the Platform’s user interface.

The number of invitations available to each Referrer is limited and displayed in the Platform’s user interface. The Operator may adjust the number of available invitations.

A referral shall be considered valid if the invited person (the “Referred User”):

has not previously held a user account on the Platform;
creates a new user account through the Referrer’s referral link; and
successfully passes the checks referred to in this section.

Upon a valid referral, both the Referrer and the Referred User receive additional usage allowance at the “2x” reward level (the “Registration Reward”).

If the Referred User purchases a Plus subscription package or a higher-tier package within 30 days after registration and successfully completes the first subscription payment, the Referrer’s additional usage allowance increases to the “5x” reward level (the “Subscription Reward”).

The Subscription Reward is granted only to the Referrer. The Referred User retains the Registration Reward.

If the first subscription payment is made after the expiry of the 30-day period, the Subscription Reward will not be granted, while the Registration Reward already obtained shall remain unchanged.

Rewards take the form of additional usage allowance credited to the participant’s user account, temporarily increasing the participant’s available daily use of the Platform.

The amount of additional usage allowance corresponding to each reward level and the participant’s remaining bonus balance are displayed in the User’s account.

The bonus is consumed through use of the Platform and remains available until used, unless otherwise stated in the user interface.

If a Referrer obtains multiple valid referrals, each additional reward increases the Referrer’s existing bonus at the highest reward level achieved. Reward multipliers do not accumulate or combine above that level.

Rewards have no monetary value, cannot be exchanged for cash, products or other services, are non-transferable and may be used solely for personal, non-commercial purposes.

Each Referred User may generate a reward only once. A person who has already been the subject of a valid referral may not generate another reward for a different Referrer.

All referrals are subject to verification, which may include automated checks.

The Operator may, among other things, verify whether the Referred User’s account is genuinely new, including on the basis of the email address used and technical identifiers; reject registrations involving temporary or high-risk email addresses, including by using an external email reputation verification service; and verify self-referrals and other patterns of misuse.

Fraudulent, duplicate, self-generated, automated or otherwise invalid referrals shall be excluded and shall not create any entitlement to a reward for any participant.

The Operator monitors activity within the Programme in order to prevent misuse.

If the Operator detects suspicious or non-compliant activity, including spam, misleading promotion of referral links, the use of fake or artificially incentivised accounts or unusual referral patterns, the Operator may temporarily withhold or reject rewards and/or deactivate the Referrer’s referral link.

Deactivation of a referral link prevents new referrals but does not generally affect rewards already validly obtained. In cases of fraud or misuse, related rewards that have already been granted may also be removed.

If the first qualifying subscription payment made by the Referred User is subsequently refunded or becomes subject to a chargeback, the related Subscription Reward shall be revoked and the Referrer’s bonus reduced accordingly.

If part of the revoked reward has already been used, the deduction shall be made from the participant’s remaining bonus balance, which may be reduced to zero but shall not become negative.

The Operator may amend, suspend or terminate the Programme, particularly where necessary due to changed technical, legal or business circumstances.

Material changes to the Programme will be published through the Platform or communicated by email.

Changes shall apply prospectively. Rewards validly obtained prior to the effective date of a change or termination of the Programme shall remain with the participant unless they were obtained through fraud or misuse.

Personal data of Referrers and Referred Users is processed for the purposes of administering the Programme, verifying eligibility, preventing fraud and providing rewards in accordance with the Platform’s Privacy Policy.

To the maximum extent permitted by applicable law, the Operator shall not be liable for technical errors, interruptions or other issues affecting participation in the Programme.

Any liability of the Operator in connection with the Programme shall, to the extent permitted by law, be limited to providing the additional usage allowance to which the participant is entitled under this section.

This section shall be governed by the laws of the Republic of Slovenia, without prejudice to mandatory consumer protection provisions applicable in the participant’s country of habitual residence.

12.4 School grade improvement guarantee

The School Grade Improvement Guarantee is a special offer by the Operator for Users attending primary or secondary school.

A Registered User with a monthly Subscription may, after at least two paid monthly Subscriptions, request a refund of both monthly Subscription payments if, during that period, the User has not improved their written school grade in mathematics by at least two grades.

For the purpose of verifying eligibility, the Operator may require appropriate evidence, such as copies of a written test completed before and after using ASTRA AI or an extract of grades from the relevant school record.

Before refunding the amount paid, the Operator may also require a video call with the Registered User and carry out an analysis of the User’s use of the Platform.

The Guarantee applies to subscription packages, subjects and Users for which it was expressly stated at the time the Subscription was entered into or in the specific offer.

The grades or results being compared must arise from comparable written assessments in the same subject.

In a specific offer or separate guarantee conditions, the Operator may further define the required level of use of the Platform, the applicable time period, the manner of evidencing the initial and final result and the deadline for submitting a claim, provided that such conditions are clearly presented to the User before the Subscription is entered into.

The Guarantee constitutes an additional commercial benefit and does not limit the Consumer’s statutory rights.

12.5 Matura guarantee

As part of the Matura AI programme, the Operator provides a 100% guarantee if the User completes at least 50% of the programme and nevertheless fails the Matura examination. The Guarantee applies only to Users in Slovenia.

For the purposes of the Guarantee, the User shall be deemed to have completed at least 50% of the programme if the Platform’s data shows that the User has completed at least 50% of the content or activities that the Platform considers completed within the relevant programme.

To claim the Guarantee, the User must sit the relevant Matura examination and provide the Operator with appropriate evidence of having failed the Matura examination or the relevant subject.

More detailed conditions concerning the claim procedure and the deadline for submitting a claim may be specified in connection with the Matura AI offer.

The Guarantee constitutes an additional commercial benefit and does not limit the Consumer’s statutory rights.

13. ACADEMIC AND SCHOOL INTEGRITY

ASTRA AI is intended to support learning and understanding of educational material and is not intended to be used for cheating in knowledge assessments or for other violations of the rules of educational institutions.

The User is responsible for complying with the rules of the User’s school, university or other educational institution regarding the permitted use of artificial intelligence in homework, coursework, tests, examinations and other forms of knowledge assessment.

To the maximum extent permitted by applicable law, the Operator shall not be liable for consequences arising from the User’s use of the Platform in breach of the rules of the User’s educational institution.

14. LIMITATION OF LIABILITY OF THE PLATFORM OPERATOR

The services of the ASTRA AI Platform are provided within the features and functionalities presented to the User on the Platform or at the time the Subscription relationship is entered into.

The Operator endeavours to ensure high-quality, secure and reliable operation of the Platform, but does not guarantee that the Platform will at all times operate without interruptions, errors or technical difficulties or that it will meet every individual purpose or expectation of the User.

In particular, the Operator does not guarantee:

that the ASTRA AI Platform will operate completely uninterrupted or error-free in all circumstances;
that every error or technical difficulty can be resolved immediately;
that the ASTRA AI Platform will meet all individual requirements of Users or operate with every hardware or software solution that has not been specified or supported by the Operator.

The Operator does not guarantee the operation of the ASTRA AI Platform where it is used or integrated with third-party products over which the Operator does not have reasonable control.

To the maximum extent permitted by applicable law, the Operator shall not be liable for damage or consequences arising from:

use of the Platform in breach of these Terms and Conditions or contrary to its intended purpose;
the User’s reliance on individual AI-Generated Content without reasonably verifying its accuracy where such verification was appropriate in the circumstances;
inadequate hardware, software or internet connection of the User;
acts or omissions of third parties or services over which the Operator does not have reasonable control;
force majeure events or other circumstances beyond the Operator’s reasonable control.

To the extent permitted by applicable law, the Operator shall also not be liable for loss of business, loss of profits, business interruption, loss of business information or other indirect economic loss, except where such liability may not be limited or excluded under applicable law.

The accuracy of AI-Generated answers and other AI-Generated Content is governed by Section 5.

Nothing in these Terms and Conditions excludes or limits the Operator’s liability where such liability may not be excluded or limited under applicable law.

In particular, nothing in these Terms and Conditions limits mandatory Consumer rights relating to the conformity of Digital Content or Digital Services.

15. CONFORMITY OF DIGITAL CONTENT OR DIGITAL SERVICES

As the subject matter of a purchase may constitute Digital Content or a Digital Service, the Operator shall be responsible for its conformity in accordance with applicable consumer protection legislation, in particular the Slovenian Consumer Protection Act (ZVPot-1).

In the case of a single supply or a series of individual supplies of Digital Content or a Digital Service, the Operator shall be liable for any lack of conformity existing at the time of supply that becomes apparent within two years after the supply of the Digital Content or Digital Service, unless otherwise provided by applicable law.

In the case of continuous supply of Digital Content or a Digital Service for a specified period, the Operator shall be liable for any lack of conformity that occurs or becomes apparent during the period in which the Digital Content or Digital Service is to be supplied under the Agreement.

In the event of a lack of conformity, the Subscriber may, subject to the conditions prescribed by applicable law:

require the Digital Content or Digital Service to be brought into conformity;
request a proportionate reduction in price; or
terminate the Agreement for the supply of Digital Content or a Digital Service.

a. Bringing the Digital Content or Digital Service into Conformity

The Operator shall bring the Digital Content or Digital Service into conformity unless doing so would be impossible or would impose disproportionate costs on the Operator, taking into account all relevant circumstances, including the value the Digital Content would have if it were in conformity and the significance of the lack of conformity.

Conformity shall be restored free of charge, within a reasonable period from the time the Subscriber informs the Operator of the lack of conformity, and without significant inconvenience to the Subscriber, taking into account the nature of the Digital Content or Digital Service and the purpose for which it is used.

b. Proportionate Reduction in Price

The Subscriber may request a proportionate reduction in price or terminate the Agreement in cases provided for by applicable law, including in particular where:

bringing the Digital Content or Digital Service into conformity is impossible or disproportionate;
the Operator has failed to bring it into conformity;
the Digital Content or Digital Service remains non-conforming despite an attempt to bring it into conformity;
the lack of conformity is sufficiently serious to justify an immediate reduction in price or termination;
the Operator has stated, or it is clear from the circumstances, that conformity will not be restored within a reasonable period or without significant inconvenience to the Subscriber.

c. Termination Due to Lack of Conformity

In the case of paid Digital Content or Digital Services, the Subscriber shall not be entitled to terminate the Agreement on the grounds of lack of conformity where the lack of conformity is only minor, with the burden of proof being determined in accordance with applicable law.

Commercial guarantees, notices regarding AI-Generated Content and provisions concerning limitation of liability do not limit the Consumer’s statutory rights relating to the conformity of Digital Content or Digital Services.

16. RIGHT OF WITHDRAWAL AND TERMINATION

The Subscriber may immediately terminate a distance contract for the supply of Digital Content or a Digital Service in cases provided for by applicable law, including:

where the Operator states, or it is clear from the circumstances, that it will not supply the Digital Content or Digital Service;
where the Subscriber informed the Operator before entering into the Agreement that a particular time for supply was essential, or this is apparent from the Agreement or the circumstances, and the Operator fails to provide the Content or Service within that period.

The Subscriber exercises the right to terminate by clearly informing the Operator of the decision to terminate the Agreement.

Continuous Supply of Digital Content or Digital Services

Where the Agreement provides for continuous supply of Digital Content or a Digital Service for a specified period, the Operator shall provide the agreed Digital Content or Digital Service throughout the contractually agreed period.

The Operator shall not be liable for an inability to provide the agreed Digital Service resulting from failure of an electronic communications network, power outage, other technical interruptions or force majeure to the extent that such limitation of liability may validly be agreed under applicable law.

The Operator may temporarily suspend the provision of the Service for the purposes of maintenance of the Platform, upgrades or replacement of software.

Where reasonably possible, the Operator shall notify the Subscriber in advance of the reason for the temporary interruption and its expected duration.

The Operator shall endeavour to keep the duration of any interruption as short as possible.

Consumer’s 14-Day Right of Withdrawal

In the case of a distance contract, the Consumer has the right to withdraw from the Agreement within 14 days without giving any reason, except where a statutory exception applies.

The right of withdrawal shall be excluded only in the circumstances and subject to the conditions expressly provided for by applicable law.

If the Consumer expressly requests that performance of the Service begin before expiry of the 14-day withdrawal period, the Consumer’s rights and any obligations relating to the part of the Service already performed shall be determined in accordance with applicable law.

In the case of Digital Content not supplied on a tangible medium, the Consumer may lose the right of withdrawal only where the statutory requirements are satisfied, including the Consumer’s express prior consent to commencement of performance before expiry of the withdrawal period and acknowledgment of the loss of the right of withdrawal, where required by law.

The Subscriber may exercise the right of withdrawal by making an unequivocal statement that the Subscriber wishes to withdraw from the Agreement.

For this purpose, the Subscriber may also use the withdrawal form and send it to the Operator by ordinary mail or email.

The Subscriber shall be deemed to have notified the Operator of the withdrawal in due time if the statement is sent before expiry of the applicable withdrawal period.

17. COPYRIGHT AND INTELLECTUAL PROPERTY PROTECTION

The source code of the ASTRA AI Platform and all content on the Platform, including logos, images, text, graphics, audio and other intellectual property, are owned by the Operator or its licensors and are protected in accordance with applicable copyright and industrial property laws.

By installing, downloading or using the Platform, the User acquires only a non-exclusive, non-transferable and time-limited right to use the Platform within the scope of authorised access and generally for non-commercial purposes.

By using the Platform, the User does not acquire any intellectual property rights or other rights in the Platform except for the rights expressly granted under these Terms and Conditions or applicable law.

The User may not create unauthorised copies of the software, reverse engineer, modify or otherwise interfere with the Platform, rent out the Platform or grant sublicences in respect of it.

18. FINAL PROVISIONS

The Operator may restrict access to the Platform if the User breaches these Terms and Conditions, jeopardises the security or operation of the Platform, uses the Platform unlawfully or otherwise misuses it.

Where the nature of the breach permits, the Operator shall inform the User of the reason for the restriction and provide the User with an appropriate period in which to remedy the breach. This shall not apply in cases of fraud, a serious security threat, manifestly unlawful conduct or other circumstances requiring immediate action.

The Operator may cease offering individual services or the Platform for justified business, technical, legal, security or other reasons, in which case the rights of Users with active paid Subscriptions shall be determined in accordance with these Terms and Conditions and applicable law.

The Operator may amend these Terms and Conditions due to changes to the Services, the manner in which the Platform operates, applicable legislation, introduction of new functionalities, technical or security requirements or other justified reasons.

Amendments to the Terms and Conditions shall be published on the Platform.

The Operator shall notify Users with an active subscription relationship of material changes affecting their rights or obligations within a reasonable period before such changes take effect where such notice is required due to the nature of the change or by applicable law.

The amended Terms and Conditions shall take effect on the date specified upon their publication.

Users are advised to check the current version of the Terms and Conditions when using the Platform.

If the User does not agree with a material amendment to the Terms and Conditions, the User may stop using the Services or exercise any other rights available under applicable law.

These Terms and Conditions and the rights and obligations of the contracting parties shall be governed by the laws of the Republic of Slovenia.

Where the User is a Consumer, the choice of Slovenian law shall not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of the Consumer’s habitual residence where such provisions are applicable.

In the event of a dispute, the parties shall endeavour to resolve the dispute amicably.

If an amicable resolution cannot be reached, the court having subject-matter and territorial jurisdiction under applicable law shall have jurisdiction to resolve the dispute.

The foregoing shall not affect a Consumer’s right to seek judicial protection before a court having jurisdiction under mandatory rules of applicable law.

For general support, the User may contact the Operator at: support@astra-ai.co

Last updated: 24.8.2026